Enterprise wikis can contribute to the bottom line - productivity up, costs down
I've mentioned Industrial Mold & Machine before, as they are a great example of a company making use of enterprise social software (in this case, Socialtext) outside the typical office worker scenario.
They have recently reported a great bottom line result by providing shop floor access to an enterprise wiki using tablet computers (iPads):
"In just one year we were able to increase production by 20 percent and we cut our labor costs by 40 percent. The new software helped us be more efficient and proactive so that we could reorganize our work flow. Now we are able to plan ahead and run some machines at night unattended and reduce overtime."