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Ezio Manzini on Service Design

I was really disappointed that I missed the public forum with Ezio Manzini, held in Sydney last week. However, I did manage to find this recorded excerpt from a presentation he made in 2008 where he talks about service design and social innovation.

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Filed under  //   events   ezio manzini   service design   social innovation   sydney   user-centred design   video  

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Workshop with Euan Semple, hosted by Headshift - Friday 2nd July, Sydney

Euan has been a long time friend of Headshift and we are pleased to be hosting a short workshop with him at our Sydney office on the morning of Friday, 2nd July.

Euan is here in Australia for a conference - for those of you unable to make that event this is your opportunity to learn from the experiences of a respected social computing pioneer.

Please note: Places at this workshop will be limited to just 12 people, giving ample time for discussion.

Euan will be focusing on the following themes:

The future

"The future is already here - it is just unevenly distributed" - William Gibson.

Euan will explore some of the more radical things already happening in the world of technology, business and work. We will build on those examples and try to anticipate the likely change we can expect to see happening in the next ten to twenty years and how we will deal with that change.

Leading in the wired world

Many of the skills of leadership change little from generation to generation but some of our assumptions about what it takes to lead will be challenged over the next few years. Moving from control to influence how do we motivate and get things to happen in increasingly complex worlds? What sort of characteristics will we expect from leaders in the future and how do we encourage and develop those skills?

Collaborative strategy

Euan will also look at strategy in the future. How do you develop strategies when the world is changing ever faster? How do you harness the collective intelligence of your people to achieve better, more accurate strategic decisions?

Time:
8am registration. 8.30am start, formally finishing at 11am (with time to chat with Euan at the end, so you may wish to plan to leave at 11.30am).

Tea, coffee and a light breakfast will be provided at registration.

To attend this special event with Euan, please use our
online registration and payment page. Please note, places are strictly limited.

Cross-posted from the Headshift Australasia blog.

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Filed under  //   collaboration   enterprise 2.0   events   leadership   social media   sydney   workforce collaboration  

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My conference workshops coming up in May & July

Just to let you know that I have a couple of conferences coming up this month and in July where I'll be running workshops:
 
 
On the second day of this conference, I'll be running a workshop on designing a simpler, smarter, social knowledge transfer and retention approach. In this workshop I will be using our Social Business Design framework to explain how to tap into collective intelligence, improve productivity through in-the-flow knowledge transfer and do more with less.
 
 
I will be running a full-day masterclass on the last day of this conference, to provide an A-Z guide to implementing a social media marketing strategy. This will be based on Gov 2.0 Taskforce Project 8 guidelines, developed by Headshift, however I'll also be providing an overview of current current Web trends and their impact on policy setting and public sector marketing.
 
As always, come along to either of these workshops ready to participate!

Cross-posted from the Headshift Australasia blog.

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Filed under  //   canberra   conferences   events   government 2.0   knowledge management   social business design   sydney  

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Yesterday's Enterprise 2.0 for Breakfast: The back of an envelope edition

Unfortunately, due to a last minute family commitment, I didn't actually get to Enterprise 2.0 to Breakfast yesterday. Luckily Anne from Headshift stepped in to co-host in my place and with a bit of ingenious sign posting was able to get everyone into the same spot. I think that approach is quite fitting for Enterprise 2.0 - a simple, but effective solution to a problem!

If I recall Anne's summary to me later, the conversation this time around included Alex Manchester (Step Two), Kai Riemer (Uni of Syd), Matt Moore (Innotecture), Neil Phillps (Unique World), Jarrod Swan (IBM) and Alister Webb (Telstra). I know there were quite a few others like Michael interested who like me couldn't make it on the day, so hopefully we'll get to see even more new faces at our next meetup in a few months time.

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Filed under  //   e20forbreakfastsyd   enterprise 2.0   enterprise social computing   events   intranet 2.0   intranets   sydney  

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Enterprise 2.0 for Breakfast in Sydney on Tuesday 11th May

James Dellow aka Chieftech (from Headshift/Dachis Group) and Alex Manchester (from Step Two Designs) invite you to join them for breakfast to chat informally about Enterprise 2.0 and related topics like Corporate Social Networks, Knowledge Management, Intranet 2.0 and Workforce Collaboration.

Come along to ask questions and share your experiences of introducing social computing to the enterprise!

Ok. This isn't quite to the same scale of the The 2.0 Adoption (who recently joined the Dachis Group family of companies, along with Headshift). However, its still a chance to come along and take part in an informal peer forum to discuss anything related to Enterprise 2.0.

Please RSVP on upcoming or simple add a comment below. And of course, feel free to spread the word.

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Filed under  //   e20forbreakfastsyd   enterprise 2.0   events   sydney   workforce collaboration  

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Photos from the Sydney #sbs2010 venue - The Mint

The Social Business Summit in Sydney was held at the historic Mint, with venue services provided by the Trippas White Catering. I'm giving these guys a plug, because the quality of the venue and service was just excellent. I was also impressed by their audio-visual guy, who for a change didn't simply plug us in and then run!

BTW Just so you know, the coffees are a Long Black (mine) and a Cap for Anne. And with great serendipity, the deck chairs were there by chance but reflected perfectly our theme image for the day.

                         
Click here to download:
Photos_from_the_Sydney_sbs2010.zip (9033 KB)

Note: The welcome message and Headshift 'Sail' images are licensed under Creative Commons BY-NC-ND

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Filed under  //   buildings   coffee   events   photos   sydney  

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Co-ordinated, Integrated and Embedded #sbs2010


I'm not going to upload all my slides from the Social Business Summit because some of my story today was told before at BarCamp Canberra - you can listen to my entire presentation from BarCamp on SlideShare already to get a feel for the first half at least of my Social Business Summit presentation.

However, I thought I would share this slide, which is based on our work for the Government 2.0 Taskforce but slightly amended to be more broadly applicable beyond government. In fact part of my message today was that the changes and challenges to the organisational structures relate to every large organisation, in every industry. I also talked about our experience of working with the Australian Law Reform Commission as an example of what is involved in helping an organisation to develop its own capability to engage online. It also highlights why moving from an ad hoc or co-ordinated organisational model needs to be supported, to avoid what I call 'online industrial accidents' (a reference to my opening comments about the pain and suffering caused by the industrial revolution).

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Filed under  //   events   headshift   management   presentations   social business design   sydney  

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My first Ignite experience, at Ignite Sydney 4

My presentation idea for Ignite Sydney 4 wasn't successful, but I was still pretty excited about going along tonight to experience the event for the first time. I have to say that I absolutely love the format, although the pace of the slides transitions wasn't actually as fast as I was expecting - so while the presenters have to keep moving, its not as rushed as you might expect. An "Ignite Express" event with faster, shorter talks could be an interesting variation on the theme, perhaps?

The whole event actually makes me think of a more user-friendly version of BarCamp (and not just because there was actually a bar at Ignite). Like BarCamp, a series of diverse, quirky, talks were served up and there was still a strong tech and media feel to many of them. In fact, I bumped into more than few people I've met at BarCamp Sydney and Canberra (and elsewhere).

However, unlike BarCamp everything was organised well in advance and the organisers aren't afraid to accept sponsorship to help pay for the venue etc. I think having been through the minimalist BarCamp approach (sponsors are very low key at BarCamp) I was a little taken a back by the advertising at Ignite. Some of the presenters were also sponsors or organisers, so it was a little confusing. At least one of the presentations felt like a sales pitch, but I don't think they were a sponsor.

That aside, the atmosphere was good and its exciting to see the Ignite event bring a different presentation style (and even some topics) to a broader audience. Perhaps this style might go even more mainstream in the future? I'd love to see this happen at a conference!

This is a serious point - the BarCamp community see their events as a model for others to follow. However, for the Ignite audience I think their slightly more commercial and a little more organised approach also works pretty well.

BTW I should point out that local charity, OzHarvest, were the recipients of a voluntary $5 entry fee.

I also think I have a better idea of what works at Ignite. So wish me luck for Ignite 5 :-)

Photo credit: Haikugami CC-NC-SA

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Filed under  //   events   ignite   sydney  

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Enterprise 2.0 for Breakfast this morning #e20forbreakfastsyd

Thanks to everyone who joined us for our Enterprise 2.0 meet up this morning, here in Sydney. One of the main themes in the conversation this morning was discussing our own experiences of the different organisational factors - such as internal politics, perceptions of productivity in the workplace, information security concerns and generational change - that get in the way of effectively introducing enterprise social computing.

Unfortunately, due a sporting injury, Alex wasn't was able to make it this time but hopefully he'll be recovered for our next meet up. If you couldn't make today either but would like to be invited to future meet ups, please get in touch with your twitter or email details so I can 'ping' you when we schedule our next event.

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Filed under  //   e20forbreakfastsyd   enterprise 2.0   enterprise social computing   enterprise wikis   events   intranet 2.0   intranets   photos   sydney  

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Social Business Summit - 25th March, Sydney, Australia

On March 25, Headshift/Dachis Group will host Asia/Pacific's first Social Business Summit, an invitation only event in Sydney, designed for business and technology thought leaders interested in the future of social business.

Currently, the implementation of social tools in business are advancing from experimental pilot initiatives towards mainstream adoption spanning a diverse range of organisational contexts. As with all transformational technology developments, organisational culture change and technology adoption are closely related, with both influencing the other in subtle yet important ways.
We intend to consider and address the impact of social tools on the way we organise, structure and manage knowledge and people in businesses, both internally and externally.

This event is by invitation only and admittance is limited.
If you'd like to request an invitation, please email australia@headshift.com

This is one of a series of global Social Business Summits taking place during March this year - Austin, Texas on the 11th and London on the 18th, followed by Sydney on the 25th.

Also, see Lee's great post announcing the London summit, where he positions the big picture for the Social Business Summit by saying:

The relationship between technology and culture is an interesting one, and it plays out differently in the short-run and the long-run. We can see the increasing speed with which technological change bleeds into mainstream culture through the impact of printing, radio, the telephone, television and, most recently, the internet and social networking. Whether it is Time's person of the year, or the Oxford Dictionary's word of the year, the influence of recent online developments is inescapable. But at a deeper level, more fundamental change is also happening, though less immediately visible, and over a longer time period.
In business, our use of technology is influenced by the way we work; but the way we work, and indeed the way we structure our companies and organisations, is also very much influenced by technology. The Twentieth Century corporation was partly a product of technological innovations in logistics, transport and communications. Those who could afford to exploit these expensive innovations were able to reap the benefits of scale associated with large-scale co-ordination of human and material resources.
But institutions can give longevity to ideas through codification into practice. So as the technological or economic constraints associated with our means of organisation fell away, companies did not always change their structure or practice in response. Fast-forward to the early Twenty-first Century and we face a mis-match between the affordances of the day-to-day technology most people use and the organisational structures they operate within, which have yet to adapt to take advantage of the way new technology changes how people interact and co-operate. This gap represents a huge business opportunity for those companies able and willing to adapt.
If, as Clay Shirky argues, the cost of collaboration is close to zero thanks to social tools, what does this mean for organisational design? Can we dramatically reduce internal cost structures by making better use of emergent behaviour inside the firm? If real-time data has the potential to transform service delivery, then how should organisations be structured to take advantage of it? These are just some of the questions that the adoption of social tools inside the enterprise are raising about the future of the firm. They touch on various aspects of technology, from enterprise architecture to user experience design; but they are also informed by economic theory, cognitive science, anthropology, psychology and organisational design.

 

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Filed under  //   events   headshift   social business design   social business summit   sydney  

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