The Consumerisation of facial recognition: excitement and dread

This isn't particularly new and Viewdle have some fancier videos on their Website. But I think its better to actually see a live demo of it in action.

Viewdle is all about building "interesting [social networking] applications based on who is standing in front of the camera". Or if we distill it further - its the consumerisation of facial recognition. This idea is likely to create mixed feelings of excitement and dread.

So far these interesting applications include apps for Facebook to auto-tag your 'friends' and an AR role playing game is coming:

Use your camera to recognize enemies and find real-world items. The battle is nearing!

Hmm... Personally I'd like to see what we would get if they opened it up to the hacking community.

Color's Dynamic Network

So, Color (or Colour, if you prefer) is a new photo-based social networking app.

Techcrunch have a good write up on the background of the start up and what I found most interesting was the idea of a Dynamic Network:

"All of your contacts are presented in a list of thumbnails ordered by how strong your connection is to that user. Whenever Color detects that you’re physically near another user (in other words, that you’re hanging out), your bond on the app gets a little stronger. So when you fire up the app and jump to your list of contacts, you’ll probably see your close friends and family members listed first. But if you don’t see a friend for a long time, they’ll gradually flow down the list, and eventually their photos will fade from color to black-and-white."

The missing link in making social networks useful in the workplace

Despite the possibilities for collaboration, a Design News survey reveals engineers are avoiding social networks due to concerns around security and irrelevant information overload... Even joining engineering-specific groups on LinkedIn or Facebook resulted in a whole lot of noise and useless chatter, respondents reported, as opposed to serving up focused, practical solutions to real-world engineering problems. "It turns out a lot of the discussions turn esoteric or philosophical and are not really things I found to be useful in the day-to-day functioning of the business or my day-to-day engineering efforts," says survey respondent David Willis, PMP, engineering group manager for Agile Engineering Inc., a manufacturer of precision electromechanical systems. "Even though I was in focused areas, there was no focus."

Design News is a journal for engineers and engineering managers who build real world products. Apparently many are disappointed with their experience of using social networks for collaboration. Not surprisingly, they want collaboration embedded in their work processes. Traditional forums and instant messaging appear to be more immediately useful.

Honestly, I'm not surprised. If you are going to apply social technologies to a situation without considering the specific needs of the people involved, what do you really expect?

This build it and they will come mentality also underplays the importance of a range of different skills needed to run a successful community of practice or virtual team. Sure, they'll come but they won't hang around for long if they don't get value from participation.

Hat tip to Bertrand.

Its not just Australian retailers that need to get online: Large Co. Australia's failure to innovate

What might be a bigger challenge for Australia's retailers is that they generally haven't been able to make the internet work efficiently for themselves yet. Established retailers are fumbling around much like newspaper publishers trying to work out the mix between print and internet. I've just checked the Harvey Norman site – as far as I can work out, I can't buy anything on it. Gerry Harvey tried the web and found it didn't work for him as a direct channel, so the site just exists to try to drive traffic to local stores.

This is from a column in the Sydney Morning Herald, weighing into the debate about demands from large old school retailers in Australia to charge consumers sales tax (GST) on goods bought online from overseas.

In a follow up article, they quote the Australian Retailers Association who say:

many large companies had been slow to embrace the internet. By contrast, small retailers were using social networking sites such as Facebook and Twitter to promote their wares.

''Small retailers are getting very savvy,'' he said. ''Retailers are going to need to look at various forms of retailing to engage with their customers.''

Actually, I think this should be a wake up call for all large companies in all sectors in Australia. Over the last decade they haven't just been slow to adopt online retailing but have been slow to adopt Web technologies for many aspects of how they do business. This includes government and the non-profit sectors too. This failure cuts across how companies deal with their customers to how they enable their own staff to collaborate.

I used to think it was just the Australian pragmatic character that didn't buy into the technology hype in business. Now, I just wonder if its more a mix of arrogance and a lack of imagination that results in this failure to innovate?

It reminds me of a large Australian insurance company I dealt with recently online - when I encountered a bug, they told me that their Website wasn't designed for the latest Web browsers and instead I should have been using Netscape Navigator or IE 5.5. WTF!

Large Australian companies don't just need to start selling online, they have a decade of technology development to catch up on.

Using LinkedIn groups for online engagement

The White House is claiming success in using its LinkedIn social media group as a forum for a public policy discussion on reforming the financial services industry.

The Wall Street conversation has generated 296 comments from members of the White House's LinkedIn group in 12 days. The discussion is being led by Jen Psaki, deputy communications director at the White House and one of the group's three leaders.

This example is from the government sector, but across the board - commercial and non-commercial - I think there is good reason to consider LinkedIn as a place to host a discussion with stakeholders or customers.

The main benefit of using LinkedIn over either hosting your own discussion or using the 'default' strategies of Facebook or Twitter is that you have a ready made community of mainly professional users that you can engage with - if done right - through a platform they already have some level of familiarity with.

It does help that LinkedIn finally rolled out some improvements to how groups work a few months ago. To be honest, I had almost given up participating in any LinkedIn groups because the user experience was so bad. That now looks like it is improving, which is why I think LinkedIn is now worth a second look.

Of course, all the functionality in the world doesn't make up for poor community management, which in most cases is the root cause of a bad LinkedIn group. The signs of poor community management are often quite obvious - too much spam, a hands off moderation style, no content curation, lack of community focus and endless questions from people to lazy to research an issue for themselves. There is nothing new here, but as with many community orientated Web 2.0 technologies I find that access to collaboration tools doesn't immediately equate to quality of collaboration.

Learn more about group functionality, in LinkedIn's online help. There is also a case study on how uses Phillips' marketing use their Innovations in Health group.

The 2010 Social Business Software Power Map

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From my colleague, Dion Hinchcliffe:

"The Social Business Power Map, presented above, is an attempt to identify the major social media trends, how they can be mapped generally along consumer/enterprise axes, and where they are in terms of their overall maturity level today"

Dion provides a more detailed breakdown of each technology in his post and also makes this comment about social networks, which he places in the mature state:

"Social networking is now expected to surpass the top used application online, Internet search, in the near future. There is little likelihood that social networking will be disrupted in the near term though certainly most businesses have not yet adopted them internally and many current block their use from inside the firewall. Unfortunately, the number of businesses blocking access to social networks is going up, not down as they continue to get a handle on managing the perceived risks of social networking. See my discussions on CoIT and how workers are increasingly using their own IT to route around excessive control of their channels of communication."

Clearvale, BroadVision's new Elgg-based social-network-as-a-service

Old skool portal and e-commerce vendor, BroadVision (remember them?), has caused a bit of a stir with the launch of its new social-network-as-a-service, Clearvale. You can use Clearvale to create closed (intranet), restricted (extranet) or open (Internet) networks.

I created a free Clearvale account so I could take a look and was immediately greeted by what is a reasonably customised, but instantly recognisable, as an Elgg site. Actually, this was a pleasant surprise!

Clearvale

Unfortunately, while ReadWriteWeb and TechCrunch were off comparing Clearvale to Socialtext, Jive, Ning, Salesforce Chatter, and Status.net neither of them quite joined the dots on this one! It would be nice to see some analysis of what this means for the Elgg platform itself.

Headshift has used Elgg on a number of projects, both here in Australia and also in the UK. If you aren't familiar with Elgg, from a software architecture point of view it is a really interesting and very sophisticated people-centric (rather than being document- or content-centric) platform. The out-of-the-box Elgg interface is really a special set of plugins that run over the core Elgg engine - so in theory you can take the Elgg engine and build an entirely customised application running off it. It also comes with an API (although RWW say Clearvale are building an API, which may mean they are in fact customising it for their implementation of Elgg). However, most people work with the engine and the default front end. At this level, you customise Elgg using plugins that hook into different functions, views and a widget framework - this makes it very modular. Heavy or deap customisation of Elgg can actually get complicated, because its not a case of simply hacking PHP code - you actually have to understand how Elgg works.

So with that in mind, and without fully testing the Clearvale customisations, on first look it does appear they have done a good job of selecting and integrating a number of customisations to create a good set of core tools for people to use. This includes supporting some basic theming options, which isn't something Elgg offers fresh out of the box - so you can add your own company logo and pick from a selection of colour themes. However, unlike hosting your own Elgg you can't add your own plugins or theme plugins (although there is a hint from TechCrunch that they might create a kind of 'app store', which might provide a controlled method for doing this following the Apple model). This also limits your ability to change the overall information architecture, to suit the needs of your project or organisation. One thing I did notice is that site doesn't automatically default to HTTPS, even if you choose to create a closed network, but it does appear to work over a secure connection.

Incidentally, Clearvale aren't the only people playing in this space. Elgg themselves also have a hosted service, currently in beta that might also be worth looking at.

Social Business Design - its not your children's Friendface

I was watching the Friendface episode of the IT Crowd the other day. At one point, Roy, Jen and Moss are all sitting in the office together but end up talking to each other on 'Friendface'.

It made me think for a moment that this is probably what many people fear their workplace will turn into if they open the floodgates to social computing. I don't mean the FUD about time wasting online with the real Facebook and Youtube etc, but the fear that face-to-face interaction will be replaced unnecessarily with chat boxes. Not everyone is a technophile after all.

The situation in the IT Crowd isn't as silly as it sounds. When we talk about management or organisational design issues, we have a tendency to separate out the technology (particularly the information technology) from the human aspects. In my opinion technology is always socially situated... and we see this playing out in the workplace when we notice that people actually exist in a hybrid environment of face-to-face and computer-mediated communication (even more so, if we included telecommunications in that definition). The task switching issue between physical and online can be real, particularly when we experience it through the paradigm of the older style collaboration tools.

However, another side of this argument is that what is bad for one person or group of people in the workplace, isn't necessarily bad for another. For example, if Roy, Jen and Moss weren't sitting together in the same office then chatting online actually becomes a positive and potentially productive mechanism.

I would actually argue that there is definitely a step change in the value proposition for using communication and collaboration technologies that takes place between different organisational compositions with different orders of magnitude, although it is hard to pin-point when exactly that happens. It is not necessarily about small versus large organisations, although clearly a small co-location work group may find less direct value than a similarly sized geographically or time-zone dispersed team. Increasingly social software is also allowing computer-mediated collaboration to extend organically beyond the the normal organisational boundaries - in fact, remove the arbitrary organisational boundaries (which are really simply intangible legal and social constructs anyway) and we find that everyone is part of a network.

The issue of using social computing in the workplace then becomes one of:

  • Understanding where different people sit in the network and how they add value to work flows;
  • Understanding the barriers to participating productively in that network that social computing technology could improve*; and
  • Designing social computing solutions that minimise the effect of task swapping between interacting with the physical and online worlds.

Call this the Social Business Design process if you want. But its certainly not you children's Friendface.

*BTW the best way to achieve this is through a combination of analysis and participatory design, leading to solutions that support further refinement of those solutions through an emergent design process. You see why I added this point as a foot note ;-)

A version of this post has also been cross-posted to the Headshift Australasia blog.

Digital Curation: Data, with a touch of trust

Curation is the process by which aggregate data is imbued with personalised trust.

Good quote from JP.

Just a thought: Curation is not the same as creating content, in the way for example that a pro-blogger earns a living like any other advertising driven channel. So with that in mind, I wonder, can someone make a living (a job, a business, etc) from being a digital curator? Or is it something that is purely social and altruistic?

In other words, can we buy this kind of trust and are we willing to pay for it?

Is Google Buzz just too good for its own good?

Over night I've had a chance to sit back and review the buzz about Google's Buzz (to avoid confusion with Yahoo! Buzz or any other social apps with 'buzz' in its name).

One thing I will say first off is that we know Google has an excellent track record overall with producing fast, usable, popular Web apps and services. There is no doubt in my mind that Gmail is in fact the best email client available* (yes, even better than any desktop client I've ever used). For example, why can't all email clients deal with meeting invites like Gmail? So, on the face of it, Gmail and Buzz looks like a great combination from a user experience perspective. The mobile client, experienced through my location aware iPhone, also feels good.

However, alas, these days I spend most of my time in a desktop mail client or my iPhone mail client, because I've got multiple mail boxes to manage (and no, I don't want to route them via Gmail). Unfortunately a lot of the really good stuff appears to take place in the client provided by Google... so are all those third-party developers going to be able to replicate that experience in the mailbox you are using instead?

This is quite a contrast to Twitter, with its generally minimalist approach that has seeded a great deal of innovation both in terms of software, but also how people have invented different ways of working around and within its constraints. Twitter works better for me as it sits separately from other identities - and in fact, using a desktop Twitter client I can manage multiple identities. I also have a slick iPhone app to go with it.

Google of course is placing emphasis on the power of analytics of overcome filter failure. However, as I signed up for Buzz via Gmail I felt it failed on the first hurdle. There was no one it suggested that I either wasn't already following some other way or didn't particularly want to follow anyway. Of course, that's just my experience. An opt in suggestion or expertise location is one thing, but scanning my Gmail address book and equating that to my socialgraph is, well, a major filter failure if you ask me.

I note that Dion Hinchcliffe wrote yesterday about the same issue and said:

"for hyperpersonal, in Buzz this is driven by underlying algorithms that filter and guide the user experience. Google’s VP of Engineering, Vic Gundotra, noted that Google’s insight into the early Web with the famousPage Rank algorithm drove their initial success. He went on to hint that they believe the same algorithmic insight into the Social Web will succeed with Buzz. Either way, Google has clearly used its competency in data and computation to attempt to one-up today’s online social networking services... I do think they’re generally on the right track here but the left brain approach to the Web that dominates Google’s product strategy tends to obscure the notion that social systems are also highly self-organizing and emergent.

To me, Google Buzz makes a lot of sense for people that do spend a time in Gmail and have lots of friends using Gmail and Google Chat. It will make a lot of sense if they are aiming, as they've hinted, at providing a corporate version as part of their enterprise apps offering (so, rather than Twitter being concerned, its the likes of Yammer and Social Cast that should keep an eye on Google in this instance).

If its going to fail, its because ironically it might be because its too clever for its own good.

*Ok, I admit it - its just the Ninja theme I love.