chieftech’s blog

Its not not about the technology 
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Gift economies, social media, abundance and reinventing corporate IT

According to Burning Man founder Larry Harvey, the difference between a market and a gift economy is that the former is based on scarcity while the latter is based on abundance. And he says a gift economy fosters what Robert Putnam called ‘social capital', that is, it forms connections between people.

Nett is a technology magazine targeted at Australian small and medium businesses, although I think this short introduction to the gift economy is as a good as any. I like the focus on scarcity versus abundance in the quote above. Some of you might realise that the idea of the gift economy is important in social media (which I suppose is why this topic popped up in Nett magazine).

However, I think the concept of scarcity versus abundance can also help with understanding how to apply social computing successfully inside the enterprise. This has less to do with building social capital and more to do with adopting an attitude that 'bits' are plentiful and a resource to be used, not constrained - it also means you can afford to fail. Obviously it follows that if you adopt an IT abundance strategy, you'll need the right systems to support an IT abundance approach.

Social capital inside organisations is still important too, but the ecosystem of public good is different from the dynamics of the closed "internal organisational good" ecosystem. You can support that internal gift economy with an abundance approach to IT, which is how you build internal social capital.

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Filed under  //   enterprise social computing   gift economy   information architecture   information technology   information technology management   scarcity vs abundance   social media  

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Book Review: Electronic Brains: Stories from the Dawn of the Computer Age

This book is an expanded version of a four part BBC Radio 4 series of the same name:

 

which tells the stories of some of the computer pioneers in Britain, America and the Ukraine. Each is a little cameo of social history of the early post war years half a century ago, from a time when "everything you did was new, no-one had ever done it before".

The radio series only covers some aspect of the early history of computing in the US, UK and what was post-war communist Ukraine. It also includes an episode on an unusual economic simulator that water rather than electronics . However, the book expands on this and manages to also include a chapter about the first digital computer in Australia. This coverage of the history of computing from around the world is probably the most interesting thing about this book, as it gives you an interesting perspective on the process of technology innovation.

I must admit the story from the Ukraine ("So Then we Took The Roof Off") failed to grab me, but maybe I should go and listen to the original radio version as I suspect some of the impact of that story might have been lost in translation to the written word. However, the key message of that story was that the invention of the computer wasn't something based on a sudden flash of inspiration - instead, it was the natural evolution of technology that created the potential for it to happen. In other words someone, somewhere was going to invent the computer at that point in human history.

Of course the commercialisation and mass popularisation of that technology is another story all together, which is touched on in the final chapter with the story of IBM ("It's Not About Being First").

Overall, I enjoyed this book but was also a little disappointed because there is only so much you can fit into a single chapter about each of the periods covered. Perhaps I would have enjoyed it more if I had listened to the radio show first, as the book claims to also expand further on the stories in those original broadcast rather than simply being a transcript. On the plus side, it was good to learn something new about the history of computing in places outside of the US and UK.

If you like the idea of this book, I also suggest you have a look at A Computer called LEO (the story of Britain's first business computer - reviewed over on my old blog) and also The Electric Universe (which places computing in the context of the history of electricity).

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Filed under  //   book reviews   history   information technology   technology adoption   technology and society  

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Recommended podcasts from the ABC and BBC: Future Tense, Tech Stream & Digital Planet

I thought I might share a few of my favourite podcasts from Australia and the UK with you. Don't be put off the 'technocentric' sounding names of these radio shows, as they frequently cover the artistic, social and organisational impacts of technology as much as they cover technology and technology innovation itself. I've scoured the Web and iTunes for similar podcasts, but these are my top three recommendations.

Future Tense (ABC Radio National)

Future Tense is essential listening for those interested in exploring the social, cultural, political and economic fault lines arising from rapid change. The weekly half-hour program/podcast takes a critical look at new technologies, new approaches and new ways of thinking. From politics to media to environmental sustainability, nothing is outside its brief. Future Tense explores the issues and provides critical analysis, offering an insight into how our world is changing and how we in turn are learning to adapt.

Tech Stream (ABC Radio National Australia)

A weekly wrap of new gadgets, consumer electrical, computers and IT, mobile devices, video gaming, online trends and web culture.

Digital Planet (BBC World Service)

How digital technology affects our lives around the world.

If you have any of your own recommendations for podcasts with similar themes, I'd love to hear them.

BTW to the producers and hosts of these shows, keep up the good work! :-)

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Filed under  //   information technology   innovation   podcasts   sociotechnical   technology adoption   technology and society  

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IT Failure and Social Computing

I'm not a lot of things that people might assume. For example, I'm not that much of a technologist that I can't see when technology fails. Often it's the little things that hurt and I have a mistrust of anything labelled self-service ("self-service for whom? Me or the guy I've just entered that data for?").

Take the case of my local train station. It has a ticket machine that accepts $50 notes, but will only give change up to about $20. Unfortunately the cost of a peak return ticket to Sydney is itself only just a little over $20. And there I was with my crsip, new $50 fresh from the ATM.

I had already watched some guy shoving in $2 coins this morning for his ticket, but the machine rejected them all. It accepts coins but decided it didn't like his.

Luckily for both of us there is a HTBBCS in place at this station. What's that? You don't know what HTBBCS is? But I think that you do... It's a "Human Technology Based Business Continuity Strategy". Or in this situation better known as, A Bloke with some Change.
A Bloke with some Change is needed because if you travel without a ticket you naturally risk a getting a fine from a ticket inspector. You see the technology doesn't fail everyone often enough that it can be accepted as an excuse, but it's not reliable enough to not have the Bloke with some Change.

It could of course be better - they could accept other forms of payment - but you know what, I quite like the Bloke with some Change. In a way he is a much better class of technology because he is multipurpose - he can tell you when the next train is due for a start or why it's running late. Old Mr Ticket Machine just looks blank if you ask him anything.

In the past you had two choices with information technology - pretend it is perfect, or accept it's imperfections (and in many case, this becomes a factor in adoption failure). Today, social computing can help fill that gap. It's not going to solve every problem of course, but in some cases it might just be your Bloke with some Change at a point of failure in your systems and processes. Customer service comes to mind, but there are so many other possibilities.

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Filed under  //   information technology   social computing  

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