Desire Paths

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Spotted from my hotel room today, in Canberra. From Wikipedia:
A desire path (also known as a desire line or social trail) is a path developed by erosion caused by animal or human footfall. The path usually represents the shortest or most easily navigated route between an origin and destination. The width and amount of erosion of the line represents the amount of demand.
The concept of desire paths are also familiar in the user experience world too and I'm not the first or last to think of the information landscape as being like an urban space.

Often its just about having the right perspective to spot the desire path.

BTW A nice story of the intersection between the physical and information space (in this case, maps). Hat tip to Anne.

Enterprise 2.0 for Breakfast Canberra (Thursday July 1, 2010)

Thursday July 1, 2010 at 8:00am
Urban Food Store + Cafe
Corner of Marcus Clarke and Edinburgh Streets
Acton, Australian Capital Territory 2601 Get Directions

James Dellow, Daniel Siddle and Chris Adams from Headshift invite you to join them for breakfast to chat informally about Enterprise 2.0 and other related topics like Corporate Social Networks, Knowledge Management, Intranet 2.0 and Workforce Collaboration.

As this is Canberra, we expect there to be a strong Government 2.0 flavour, but very much focused on the issues of internal collaboration and inter-agency collaboration. (As we like to say, if you want to be social on the outside, you need to be social on the inside too!)

Come along to ask questions and share your experiences of introducing social computing to the enterprise or your government agency.

Please RSVP on Upcoming or simply add a comment below.

BTW Sorry its not quite central Civic, but I've been told its a great venue and the breakfast menu looks great (PDF).

My conference workshops coming up in May & July

Just to let you know that I have a couple of conferences coming up this month and in July where I'll be running workshops:
 
 
On the second day of this conference, I'll be running a workshop on designing a simpler, smarter, social knowledge transfer and retention approach. In this workshop I will be using our Social Business Design framework to explain how to tap into collective intelligence, improve productivity through in-the-flow knowledge transfer and do more with less.
 
 
I will be running a full-day masterclass on the last day of this conference, to provide an A-Z guide to implementing a social media marketing strategy. This will be based on Gov 2.0 Taskforce Project 8 guidelines, developed by Headshift, however I'll also be providing an overview of current current Web trends and their impact on policy setting and public sector marketing.
 
As always, come along to either of these workshops ready to participate!

Cross-posted from the Headshift Australasia blog.

Remixing Gov 2.0 (An introduction to Project 8) #gov2au

As promised, I've updated my BarCamp Canberra 2010 slides about Project 8 with the audio recording of my talk. Its worth listening all the way through to the end, as the last 1/3 of the audio recording includes some discussion with the audience with some great points from people like Kate Lundy and Craig Thomler.

And remember, after you've listened to the presentation get out there and start remixing the Project 8 materials for your agency or government department!

Hello. My name is, Social Business Design - now with audio track

I've updated my slides from BarCamp Canberra 2010 with the audio recording to turn them into a 'slidecast'.

This is also very similiar to my presentation for the Hargraves Institute's Innovation 2010 conference last week, although I also talked there about Social Innovation Camp and a client case study (about a private social network we recreated) as examples of Social Business Design in action.

BTW I'll also be adding an audio track to my Project 8 presentation from BarCamp as soon as it has uploaded!

Community Management and Government 2.0

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I'm attending the Australian Community Managers' 3rd Roundtable meeting today, in Canberra.

This morning had a government focus, starting with Craig Thomler who spoke about his experiences of managing communities for the Department of Health & Ageing and then facilitated a discussion covering issues such as the use of advertising, viral and organic communities, moderation and risk management.

I then provided an overview of the community management aspects of the Project 8 Online Engagement Guidelines. As I explained this morning, community management - as a function and as a role - is central to the approach we outlined in the guidelines. So far when I've been speaking about the guidelines, I've really provided just an overview of the whole package of materials and the online engagement framework. This time I had a chance to talk about the chapters 4 and 5 from the Online Engagement Guidelines that cover:

  • Community Management How-To; and
  • Roles and Competencies (and Policies).

I then put some of this theory into context by looking at the Gov 2.0 Taskforce itself and the ALRC pilot as case studies.

Considering all the people and experience in the room today, I was very happy with the feedback to the concepts I described:

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This image licensed under Creative Commons BY-NC-ND

This afternoon, @Warlach is talking about his new role at Earth Hour (which is coming up on the 27th March) and later we'll be hearing from Venessa Paech from Lonely Planet.

Masterclass: Online community engagement for the public sector - 22nd March, 2010 - Canberra

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We are taking advantage of the fact that Robin Hamman will be here in Sydney for our Social Business Summit to run a special half-day masterclass in Canberra on Monday 22nd March.

Featuring Robin and facilitated by Anne Bartlett-Bragg, the masterclass will address:

  • How existing government activities can be undertaken with more impact, wider reach, and effectiveness using social media;
  • Who should do it (and who shouldn't);
  • The guidelines and roles a government agency will need; and
  • Measuring success for different stake holders.

Please contact me at james.dellow@headshift.com or call 0414 233711 for more information or if you would like to register for the masterclass.

I'll be taking a bit of back seat at this event, but it will give you the chance to hear from two other very experienced people from the Headshift team. Robin's profile speaks for itself, meanwhile you may not be aware that Anne was the other primary author to the Project 8 guidelines I've been talking about a lot recently :-)

Anne was also the lead consultant for Taskforce Project 15, to assist the Australian Law Reform Commission to run an online engagement pilot with their stakeholders.

My interview with Anne Faulkner from UK online centres at BarCamp Canberra 2010

It was a really pleasant surprise to find Anne Faulkner, from the UK's online centres, here in Australian and attending BarCamp Canberra 2010. Anne is a champion for digital inclusion in the UK and does it in a way that I don't think I've seen anyone do here in Australia just yet.

Anne Faulkner, Head of Policy and Business Development for the UK online centres network, kindly agreed to share her observations from BarCamp Canberra 2010 about the differences between the UK and Australia in terms of social innovation and digital inclusion.

Gov 2.0 and Social Innovation at Barcamp Canberra 2010 #bcc2010

This is a montage of short clips filmed (using my Flip video camera) at Barcamp Canberra 2010, which explores some of the themes of Government 2.0 and Social Innovation from the day.

BTW My slides from Barcamp ('Remixing Gov 2.0' and 'Hello. My Name is, Social Business Design.') and the session I ran on Gov 2.0 on Friday (which is really the extended version of my Barcamp presentation) are also all available online.

Gov 2.0 and what it means for federal government departments - Canberra 5/2 @ 2pm

What is Government 2.0 all about? And how can Knowledge Management help staff in government agencies to meet its objectives?

The Federal Government sponsored Government 2.0 Taskforce presented its final report at the end of 2009 - see http://www.finance.gov.au/publications/gov20taskforcereport/index.html

As part of the Taskforce's consultation process, they commissioned the creation of Online Engagement Guidelines and a Web 2.0 Toolkit. This was designed to provide guidance to government agencies using web 2.0 tools and provided a recommendation for a toolkit of web 2.0 technologies that agencies can use based on principles of shared services and re-use.

James Dellow will provide a briefing on:
* The Government 2.0 Taskforce
* An overview of the new Online Engagement Guidelines and Web 2.0 Toolkit
* How you can make use of it
* How your Knowledge Management skills and practices can contribute to enabling Government 2.0

James will then facilitate an open discussion on the topic, using a conversation cafe style format.

Thanks to the ACT KM community and Brad Hinton at AusAID, I'm taking advantage of the fact that I'm down in Canberra this weekend for BarCamp Canberra by running this session tomorrow (Friday) about Government 2.0, with a focus on the Online Engagement Guidelines I helped to write for Taskforce Project 8.