More on model use cases for Gov 2.0 - list of use cases
Identifying Problems, Opportunities or Future Issues
Description: Pre-cursers to specific policy consultation or used for market research and fact finding.* Future scanning and scenario planning
* Pilots and research
* Beta testing new services
* Idea generation and innovation
* Crowd sourcingPolicy Consultation
Description: Online engagement with the explicit goal of feeding into policy design.* High level or broad public policy consultation
* Policy consultation involving sensitive issues
* Policy consultation involving groups with strongly opposing views
* Policy consultation involving specialists or specific stake holders
* Collaborative policy development
* Collaborative budgeting or funding allocationCustomer Service and Service Delivery
Description: The use of Web 2.0 techniques to provide customer service or deliver services to the community.* Online customer service - no privacy or commercial implications
* Online customer service - personal/commercial privacy implications
* Access to cultural or historical artefacts
* Education, news and information sharing
* Data sharing
* Collaboration with non-government organisations
* Resources for teaching and studentsPromotion and Communication
Description: The use of digital media to communicate about government services, policy changes and other special events* Service availability
* Changes to service availability
* Recruitment
* Compliance
* Major national events
* Emergency management
You might remember me talking about model use cases for Government 2.0? This is actually part of our research for Taskforce Project 8 - and we've now come up with the list of use cases quoted above that we would like your feedback about.
I'm now asking:
- Can you think of anything that doesn't fit?
- What use cases are most important to you either personally (because you would like guidance) or for other people you work with (to help them understand what is involved)?
- Can you suggest any less well known examples that demonstrate these use cases in practice?
