Posterous theme by Cory Watilo

Amazon's new Kindle range


The Kindle Fire's reasonable price, together with the potential of widespread Android app support, makes the device an enticing option, especially for families who want to give a tablet to the kids without having to blast through five bills. The Kindle Fire is clearly first and foremost an entertainment-consumption companion to Amazon's services. The ability to install apps and do anything more with the tablet--handling email, sharing photos, and the like--really feels like a secondary operation. At that point it makes me wonder whether the Kindle Fire is truly a “tablet” or just a content-playback machine with some extra smarts.

In many ways, the Kindle Fire isn't trying to beat the iPad or the Android-tablet masses at their own game. The Kindle Fire is doing its own thing, and going after a totally different audience.

Amazon's refreshed Kindle e-reader product line has definitely caught my eye this week. In particular, despite its possible limitations, the new Andriod-based full colour Fire (but sans e-ink) "reader" looks like it really could shake up the overall tablet market. I have a family who love to read and its certainly feasible to imagine kitting the family out with the lower priced Kindles (we already have one). Unfortunately, the Fire at this stage will be available from November but only in the US.

Incidentally, there have been a lot of comments that the Fire looks like RIM's Playbook - apparently its because Amazon enlisted the assistance of the same manufacturer. A few people have also raised concerned about Amazon's Silk Browser, but I can't really see any difference (in terms of privacy risk) from other caching, social networking and other proxy services that already exist. If you don't like the Amazon Web Services (AWS) based acceleration feature, just switch it off or buy a different device :-)

KPMG Australia’s tibbr pilot

Dennis Howlett interviews Chris Robinson, CIO of KPMG Asia Pacific, about their tibbr pilot:

I wanted to know why KPMG would invest in what many people see as technology toys. In the above video, Chris talks about the many needs KPMG has identified as it adjusts to the 21st century.

Among other things, he says that the payback in terms of improved talent retention and the ability to actively connect KPMG alumni back to the mothership provides more than enough ROI to justify the spend. And that’s just the start. In their case, KPMG is using its rollout as a pilot that demonstrates value to the larger global practice. Oh yes, and for the naysayers out there – it is being used as a secure communication connection between KPMG and its clients.

Listening to the interview, you will hear that tools like email and Sharepoint are also still part of the user's information landscape at KPMG, but they are also mixed with other tools like SAP. tibbr's role in many respects isn't to supersede those tools but compliment them.

What Do Citizens Want (in pictures)

(download)
Naturally, you can find the actual slides on Slideshare for my 20 minute #govcampau presentation.

Some narrative for the photos:

I started off with the question, are we asking the right questions about Government 2.0?

So often the focus is on the needs of public servants (culture, access to tools, skills and knowledge, etc) or the technology ("Should my department be on Twitter?"). But I thought its time to consider the bigger picture and actually look at what citizens want and need. To do this I turned the tables on the audiance and ran a short user-centred design based brainstorm around the Government 2.0 needs of three (fictious) "personas".

Unfortunately I wasn't in a position to talk about the details of current projects I'm involved with, so I finished by looking at three examples that I felt reflected some of the ideas behind my presentation:

There was a bunch of questions and discussion that isn't covered here, so look out for the video recordings from the day.

Photos by my able assistant, Miss 10.

Beware of Digital Taylorism

E2.0 tools today are typically not integrated with the rest of a company’s applications. So the unstructured / emergent / social work happens in a totally different digital environment than the structured / pre-defined / formal work. Orders get filled using the ERP system, while conversations about why the order’s not getting filled happen in email, IM, a wiki, and so on.

For some purposes, this is OK. Narrating your work via blogs or microblogs so that others can find you and access your expertise is a great standalone use case, as is narrating your ignorance —   asking questions to the enterprise as a whole without guessing in advance who will know the answer.

But most informal collaboration, I bet, happens ‘close to’ the formal work of the enterprise. So the digital environments that support the formal and informal work should also be very close to each other, either within the same application or across tightly integrated ones. Data and decisions (“OK, go ahead and increase the customer’s credit limit so we can ship the order”) should be able to flow easily between the systems for formal and informal work. This is not a new point, but it bears repeating for exactly the reasons Laurie mentions. Unless and until this happens, E2.0 is much less than it could be.

Yes, its easy to drink too much social 'Kool Aid'. But that applies as much to the process centric view, as it does to focusing only on the "social, humane, people-centric" perspective.

My point about the impact of electricity on industry still stands. Hard nosed contextual collaboration built around a bad or inefficient business process is only stop-gap measure (if even that), but is probably easier to sell in the short-term. This kind of digital Taylorism is bad not because it ignores the soft stuff, but because the pseudo-science of scientific management was debunked a long time ago.

Part of the problem is that we still get confused by the differences between ideas such as user-driven computing, lightweight enterprise IT approaches, creating good user experience in enterprise apps and social software. Each offers benefits and there is a strong relationship between these four, but they aren't mutually inclusive all of the time.

For example, improving a process might not be so much about contextual collaboration but could simply be about applying lighter Web inspired IT solutions to enterprise problems. I remember seeing this example of a shipping company having a bottom line impact with Enterprise RSS back in 2008.

Check again - blogs and wikis aren't really dead

It seemed that my keynote talk at KM Singapore helped to change some people’s thinking about intranets. Challenging the notion that they are old, dull sites containing policies, I generated new enthusiasm for what intranets can (and should) do. But the most controversy came during the question-and-answer session, where I found myself saying:

“Blogs and wikis are dead.”

I certainly understand James' sentiment here. I'm also sure some intranet managers will draw a sigh of relief when they read this, thinking they don't need to worry about this social stuff anymore. Unfortunately, nothing could be further from the truth.

In fact, if we look at James' presentation it is full of refined examples of the software patterns that we call wikis and blogs... including REA Group (Jive), IDEO (ThoughtFarmer) and also Reynolds Porter Chamberlain (which integrates Atlassian Confluence along with a number of other platforms). I'm reminded that wiki is both a verb and a noun.

BTW I'm not aware of any leading enterprise 'wiki' that doesn't provide a rich text editor - even Atlassian are ditching wiki markup entirely in their upcoming version of Confluence.